I was introduced to Mike in 2008, when as a department head, I was challenged with interpersonal conflicts among some of my staff members, which had an adverse effect on overall department morale. Mike was part of our company’s Organizational Development team, which is an extension of the Human Resources Department. He was assigned to troubleshoot and evaluate problem areas, then design and execute a plan for resolution. After ample time, the results came to fruition and we were 100% satisfied with its success. That success came in large part due to Mike’s remarkable talents, great communication skills and patience. We still model the basic elements of Mike’s resolution plan as our day-to-day best practices interpersonal communication standard.